Shipping & Returns

We’re pleased to offer free worldwide shipping on all orders. Below you’ll find everything you need to know about how your order is processed, shipped, and delivered — with transparency and care.

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Dispatch & Carriers

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• Orders are typically dispatched within 24–72 business hours, Monday through Friday.

• We ship using trusted carriers such as USPS, UPS, FedEx, TNT, Cainiao, 4PX, LTEXP, or DHL.

• You’ll receive a tracking number as soon as your item ships.

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Warehouse Locations

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We ship from the warehouse closest to your delivery address when available:

• United States

• Poland

• Shenzhen, China

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Most products are manufactured or stocked in China. Due to current tariffs, most items are stored in our Chinese warehouse to help keep prices down — savings we pass directly to our customers. If you have a question about stock availability at a specific location, please contact us prior to placing your order.

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Estimated Delivery Times

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United States, Canada, Australia, UK

Standard Shipping: 7–21 business days
Expedited Shipping: Available upon request

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Oversized Items (over approx. 39" x 39" x 39" / 100cm in total dimensions):
Standard Shipping: 14–45 business days
Expedited Shipping: Available upon request

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Rest of World
Shipping times vary. Please contact us in advance to confirm expected delivery times for your location.

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Customs & Border Delays

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International orders may be subject to customs clearance delays. Please allow an additional 10 business days. Import duties and taxes are the buyer’s responsibility.

Due to recent tariff changes and international policy shifts, border delays may be more frequent. We will inform you of any expected interruptions to your order.

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Force Majeure

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Natural disasters, global disruptions, or political events may impact delivery times. We will always communicate proactively should delays arise.

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Delivery Responsibility

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• Once your package is delivered to your shipping address, Guild Manor is not liable for loss, theft, or damage.

• Please ensure your delivery address is correct — customers are responsible for re-delivery or return costs due to errors.

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Damaged Goods on Arrival

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• If damage is visible, refuse the delivery and photograph the box.

• If discovered after delivery, contact us within 48 hours of receipt with photos of the damage and packaging.

• We will replace damaged parts or provide a full replacement if necessary.

• Broken glass, bent frames, or minor cosmetic flaws are not considered defects but will be resolved with part replacements.

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Returns & Exchanges Eligibility

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• Returns accepted within 14 days of delivery.

• Free returns for store credit. If requesting a refund to the original payment method, customer must pay return shipping.

• Items must be unused, in original packaging, and in resalable condition.

• Custom, special, final sale, resale/open box items, and accessories (e.g., bulbs) are not eligible.

• Furniture and large items are not returnable. In the event of damage or defect, a partial refund or replacement part may be offered.

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Return Process

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1. Email support@guildmanor.com with your order number and reason for return.

2. Include photos of the product and packaging.

3. Once approved, you’ll receive a Return Authorization and address.

4. Return the product within 7 days of approval.

5. Include tracking and insurance on the shipment.

 

Items returned without approval will not be processed.

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Refunds

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• Refunds (when applicable) will be processed within 3–5 business days after return inspection.

• Shipping fees are non-refundable.

• Restocking fees of 15–35% may apply depending on condition and item type.

• Store credit is issued for eligible sale items.

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Exchanges

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We replace items only if defective or damaged. Contact us with photos within 48 hours of delivery.

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Refused Shipments & Incorrect Items

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• Refusing delivery may result in a 30–50% deduction for shipping and prep costs.

• Incorrect items must be reported within 7 days. We will ship a replacement and cover all return costs.

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Lost or Stolen Packages

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Guild Manor is not liable for packages lost or stolen after confirmed delivery. We recommend choosing a secure delivery location and ensuring signature confirmation on high-value orders.

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Order Cancellation & Modification

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• Cancel or modify your order within 24 hours by emailing support@guildmanor.com.

• Orders already shipped cannot be changed or cancelled.

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Still Have Questions?

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Our support team is here to help. Contact us at support@guildmanor.com for assistance with your delivery or return.

 

Guild Manor is committed to honest, transparent, and respectful service throughout every stage of your order.