FAQ

Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.

Once your purchase is complete, you will receive a confirmation email at the provided email address with all your order details. We will then process and prepare your order for shipment. Upon shipment, you will receive another email with tracking information. You can also track your orders on our website.

Order cancellations are accepted for full-priced items within 24 hours of placing your order. Please contact us as soon as possible so we can assist you. In exceptional circumstances, we may be able to cancel orders beyond this period. Otherwise, you will need to follow our returns policy to return your order after receiving your package.

If you want to add more items to your existing order please get in touch as soon as possible as we may be able to assist you within 24hrs of the original order being placed. If your change is outside this time period and you would like to add to your order please place an additional order and then get in touch with our customer service team.

Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c". If you are having trouble placing an order please get in touch using the onsite chat.

We accept all major credit cards (VISA, Mastercard, AMEX, etc), Apple pay, and Google pay.

At Guild Manor, we prioritize the protection of your personal information and ensure a secure online experience. We use industry-standard encryption and SSL (Secure Socket Layer) technology. Sensitive information, including payment details, is not stored on our servers. All credit card transactions are processed through the Wix payment gateway, certified to PCI Service Provider Level 1, the highest level of certification in the payment industry.

We don't currently take payments for orders over the phone. When completing your order please use one of the secure methods provided.

If you place an order by mistake or want to change something, please email us as soon as you can at support@guildmanor.com. We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will, unfortunately, have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you.

If your order arrives damaged, please contact us with images or a video documenting the product and any damage incurred and we will do our best to resolve the problem!

If something is still missing, please contact us immediately at support@guildmanor.com

As part of our policy, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason on all full-priced non-sale items. See our full returns policy here

We ship to the United States, Canada, Australia, New Zealand, Europe, and the United Kingdom. If you reside in another country, please contact us with your location, and we will check if shipping to your area is possible.

United States | Canada | Australia | United Kingdom | Europe Standard Shipping- 7-30 business days (Smaller packages), 15-40 business days (Larger packages- products larger than 30x30x30cm, 11.8"x11.8"x11.8") Expedited Shipping- 7-14 business days (Extra cost, only available on select items. Please get in touch for more information on specific products if you require expedited shipping). Rest of the World Standard Shipping- 10-45 business days (Location dependent). Please contact us if you have any questions about shipping times to your location.

Simply visit the "Tracking" page by clicking here, or by navigating to the link on either the header or footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as its current location.

Please be patient, as your order may be delayed. Since we ship internationally, orders must go through customs, which can sometimes cause delays. Please allow an additional 10 days. If your order still hasn't arrived, contact us at support@guildmanor.com, and we will do our best to resolve the issue.

We use the fastest and safest shipping options available worldwide. For example, in the US, we use trusted carriers such as UPS, DHL, FedEx, and USPS. You’ll be asked to select a delivery method during checkout. Please note that free shipping may take a little longer.

We stock products which have been manufactured in a variety of countries. By partnering with the best manufacturers from around the globe, we can bring you the biggest selection and the best products. This also gives us the freedom to then deliver them straight to your door - no matter where you are.

Guild Manor is proudly British owned and operated with offices located in the United Kingdom and the United States

Of course! All payments are processed with Wix payments. These providers are the most trusted payment processors in the business when it comes to security and protecting your privacy.

We do, If you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.