Question 1

Can I purchase multiple products in a single order?

Accepted Answer

Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.

Question 2

How do I know if my order is confirmed?

Accepted Answer

Once your purchase is complete, you will receive a confirmation email at the provided email address with all your order details. We will then process and prepare your order for shipment. Upon shipment, you will receive another email with tracking information. You can also track your orders on our website.

Question 3

Can I cancel my order after placing it?

Accepted Answer

Order cancellations are accepted for full-priced items within 24 hours of placing your order. Please contact us as soon as possible so we can assist you. In exceptional circumstances, we may be able to cancel orders beyond this period. Otherwise, you will need to follow our returns policy to return your order after receiving your package.

Question 4

Can I modify the contents of my order?

Accepted Answer

If you want to add more items to your existing order please get in touch as soon as possible as we may be able to assist you within 24hrs of the original order being placed. If your change is outside this time period and you would like to add to your order please place an additional order and then get in touch with our customer service team.

Question 5

How do I enter my shipping and billing address?

Accepted Answer

Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c". If you are having trouble placing an order please get in touch using the onsite chat.

FAQ

Frequently asked questions

Can I purchase multiple products in a single order?

How do I know if my order is confirmed?

Can I cancel my order after placing it?

Can I modify the contents of my order?

How do I enter my shipping and billing address?

Customer Care